beats.com domain scare
so, i lost beats.com over the weekend (on my mother’s 70th birthday no less!). The domain name lapsed. I have owned beats.com for 7 years. In a single weekend, it disappeared. This is ridiculous. I apparently registered this domain name through budget register, not godaddy, through who i currently have my other 21 domain names. Budget register was bought by dotmaniac. Now i don’t know how dotmaniac treats its “native customers”, but if it is how i was “taken care of”, they’re no godaddy by any stretch of the imagination.
Godaddy goes through great lengths to make sure their customers are aware of whether or not their domain names are set to expire. From a 60(?) and 30 day notice, to another notice on the day of expiration! They realize that some people have multiple domains and find it difficult to keep up.
What did dotmaniac tell me? NOTHING. i got no notice, other than friends telling me they couldn’t reach my site (mind you, you couldn’t send email to me @ beats.com to let me know so you’d have to know how else to reach me). It came back up for a sec for me, then went back down, so yesterday, i sent a tech support email to my hosting provider, and they let me know that my domain name had expired! I was nearly out of breath–i’ve owned beats.com for about 80% of my Internet life and like that it’s gone?!!! So i call godaddy, pretty irate, but they were cool enough with me to kindly let me know that they hadn’t registered the name. I asked them what it would take for me to transfer it to them…they told me i had to renew it through BR first, then wait 60 days, then transfer it.
Unlike remembering my domain renewal, i will not forget to transfer this to godaddy in 60 days. Dotmaniac/BR need to get a clizue.